At Kuko Foods, we strive to provide you with high-quality ready-to-cook Indian food products. However, we understand that there may be instances when you need to return a product. This Return Policy outlines our guidelines for returning items purchased on our website.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

1.1. The product must have been purchased directly from the Kuko Foods website.

1.2. The product must be returned within [insert number] days from the date of purchase.

1.3. The product must be in its original packaging and in the same condition as when it was received.

2. Products Excluded from Returns

The following products are not eligible for returns:

2.1. Perishable goods, including fresh foods and refrigerated items.

2.2. Products that have been opened, used, or partially consumed.

2.3. Gift cards and digital products.

3. Requesting a Return

To initiate a return, please follow these steps:

3.1. Contact our Customer Support Team at [insert email address] within the eligible return period.

3.2. Provide your order number and a detailed explanation of the reason for the return.

3.3. Wait for our customer support team to provide instructions for the return process.

4. Return Process

4.1. Once your return request is approved, we will provide you with a return shipping label if necessary. You may be responsible for return shipping costs unless the return is due to our error.

4.2. Carefully package the product, ensuring it is in its original condition and packaging.

4.3. Send the product to the address provided by our customer support team.

5. Refund or Replacement

5.1. Upon receiving the returned item and verifying its condition, we will process the return according to your preference:

a. Refund: We will issue a refund to your original payment method for the purchase price of the product, excluding any shipping or handling fees.

b. Replacement: If you prefer, we can provide a replacement product of equal value (if available).

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact our Customer Support Team immediately. We will make every effort to resolve the issue, which may include providing a replacement or issuing a refund, depending on your preference and product availability.