At Kuko Foods, we are committed to providing the best possible customer experience. This Refund Policy outlines the circumstances under which we may issue refunds for our ready-to-cook Indian food products and services.

1. Refund Eligibility

1.1. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our Customer Support Team immediately. We will evaluate the issue and, if it is determined to be our responsibility, we will provide a full refund or a replacement, as per your preference.

1.2. Incorrect Products: In the event that you receive an incorrect product different from what you ordered, we will issue a full refund or send the correct product to you, depending on your preference.

1.3. Cancellations: If you wish to cancel an order before it has been shipped, please contact our Customer Support Team as soon as possible. We will process a full refund for the order, including any applicable shipping fees. If the order has already been shipped, please follow the return process outlined in our Return Policy.

1.4. Quality Concerns: If you have quality concerns with our products, please contact our Customer Support Team. We may offer a refund or replacement based on the specific circumstances and after reviewing the complaint.

2. Refund Process

2.1. To request a refund, contact our Customer Support Team at [insert email address] within a reasonable time from the date of purchase.

2.2. Provide your order number and a detailed explanation of the reason for the refund request.

2.3. Wait for our customer support team to provide instructions for the refund process.

2.4. If a refund is approved, it will be processed back to your original payment method.

3. Timelines for Refunds

3.1. Refunds will be processed promptly, and the timeline for receiving the refund may vary depending on your payment method, but typically takes [insert number] business days.

3.2. Please note that we have no control over how long it takes your bank or payment provider to process the refund.

4. Contact Us

If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact our Customer Support Team.

At Kuko Foods, we are dedicated to ensuring your satisfaction with our products and services. We aim to address refund requests fairly and efficiently, and we appreciate your trust in our brand. Thank you for choosing Kuko Foods for your culinary needs.